EXCHANGE ONE OR MORE ITEMS
You have received your items but the size does not suit you? Do not panic ! Subject to available stock, we offer to exchange your items free of charge from Metropolitan France (including Corsica), within 30 days from the date of receipt of your package. For other countries exchanges are not possible, the customer will have to make a return at his own expense.
Please note: Items must reach us complete, undamaged (neither used, worn, washed, etc.) and in their original packaging. Exchange made after compliance check.
Exchange procedure:
You want to make an exchange from Metropolitan France, to take advantage of free exchanges, please contact us by going to the contact us page and let us know your exchange request. Subject to available stock, we will send you a Colissimo prepaid return label (valid for 7 days). Upon receipt of your return we will proceed to the exchange.
If the customer does not wish to use the Colissimo prepaid label or if he wishes to make an exchange from the DOM-TOM or a country other than Metropolitan France, he must return the items at his own expense except in the case where he has received a product that does not correspond to its initial order. In this case, the customer must contact us by going to the contact us page.
In order for us to process your exchange quickly and correctly, please print and complete the return form .
Preparation of the package:
- Pack your item in its original packaging.
- Place your item in the shipping box.
- Insert the completed return form in the box and make sure to close your package properly. Note that the return form must be attached to the goods.
- Paste the Colissimo prepaid return label
- Drop off your parcel at the Post Office at the address below.
The return is at the risk of the customer, please keep the proof of deposit.
Please return your items to the following address:
RETURN ONE OR MORE ITEMS
You have received your item but it does not suit you? No worries ! You have 30 days from the date of receipt of your package to return your item to us.
Please note: Items must reach us complete, undamaged (neither used, worn, washed, etc.) and in their original packaging. Reimbursement made after compliance check.
Return procedure:
The customer must return the items at his own expense to the address mentioned above.
In order for us to process your return quickly and correctly, please print and complete the return form .
Preparation of the package:
- Pack your item in its original packaging.
- Place your item in the shipping box.
- Insert the completed return form in the box and make sure to close your package properly. Note that the return form must be attached to the goods.
- Drop off your package with the carrier of your choice at the address above.
The return is at the risk of the customer, please keep the proof of deposit.
REPAYMENT
Upon receipt of your items by our services and after compliance check you will receive your refund within 14 working days.