Telephone: (+33) 9 70 74 20 61
SIREN: 854 045 887 / RCS: TOULON
Article 1: object
These general conditions of sale apply to all orders placed on the website https://camelopardofficial.com/ (hereinafter referred to as "the Site").
The Site offers the Customer the sale of clothing and accessories.
Any order placed on the Site assumes knowledge of these general conditions of sale as well as the Customer's agreement to their entire container.
CAMÉLOPARD reserves the right to adapt or modify these general conditions of sale at any time and without notice. In this case, only the general conditions of sale in force when the order is taken will then be applicable.
These general conditions of sale are permanently accessible on the CAMÉLOPARD website. The customer may consult them in order to reproduce or store them.
The Customer declares to have the full legal capacity allowing him to commit himself under the present general conditions of sale.
Article 2 – Price
The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding any processing and shipping costs.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of CAMÉLOPARD. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.
All orders, whatever their origin, are payable in euros.
CAMÉLOPARD reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.
The products remain the property of the CAMÉLOPARD company until full payment of the price.
Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.
Article 3 – Orders
You can place an order on the Website: https://www.camelopardofficial.com . The contractual information is presented in French and will be confirmed at the latest when your order is validated by the CAMÉLOPARD company.
CAMÉLOPARD reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, in the event of difficulty concerning the order received. Likewise, the latter reserves the right to refuse any order from a customer with whom there is or has been a dispute regarding the payment of a previous order.
Article 4 - Validation of your order
Any order appearing on the Website https://www.camelopardofficial.com implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation.
All the data provided and the recorded confirmation will constitute proof of the transaction. You declare to have full knowledge of it.
The order confirmation will constitute signature and acceptance of the operations carried out. A summary of your order information will be sent to you via your order confirmation email address.
Article 5 – Payment
The fact of confirming your order implies for you the obligation to pay the price indicated in full.
In cash on the day of the order, the payment of your purchases is made by credit card or Paypal. CAMÉLOPARD does not accept payment by cheque. The customer will have to go to the other means of payment offered.
No cash on delivery will be accepted, whatever the reason.
The CAMÉLOPARD company retains ownership of the item until full payment of the price by the Customer.
The payment solutions of our partners Stripe and Paypal are 100% secure. All banking information that Customers communicate to CAMÉLOPARD is strictly protected and guarantees the compliance and security of each transaction. At no time does the Customer's bank details pass through the CAMÉLOPARD computer system.
The card is debited only when the order is validated by CAMÉLOPARD.
Article 6 – Withdrawal
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In accordance with Article L. 221-23 of the Consumer Code, the Customer may be held liable by the CAMÉLOPARD company in the event of depreciation of the goods resulting from manipulations other than those necessary for a fitting. The products must not be worn, washed and/or dried .
Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. Return costs are the responsibility of the Customer .
In the event of exercise of the right of withdrawal, CAMÉLOPARD will reimburse the sums paid, within 14 (working) days following notification of the request and via the same means of payment as that used by the Customer when the command. The Customer will be reimbursed for all sums paid, with the exception of delivery costs.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
- The supply of goods made to the consumer's specifications or clearly personalized.
- The supply of goods liable to deteriorate or expire rapidly.
- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items.
TERMS OF RETURN OF ARTICLES
The right of withdrawal can be exercised online, using the contact form on the Site. CAMÉLOPARD acknowledges receipt of the Customer's withdrawal as soon as possible.
The Customer has a period of 14 days from the communication of his decision to withdraw to return his item, the return costs being borne by the Customer .
The Customer must return his article to the following address:
Article 7 - Availability
Our products are offered as long as they are visible on the Site https://camelopardofficial.com and within the limits of available stocks. For non-stocked products, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.
Article 8 – Delivery
The products are delivered to the delivery address indicated during the ordering process.
The CAMÉLOPARD company undertakes, in accordance with the delivery deadline indicated on the Site for each of the products, to deliver the products within 30 days of receipt of the order.
In accordance with the legal provisions, in the event of late delivery, you benefit from the possibility of canceling the order under the conditions and methods defined in article L 138-2 of the Consumer Code. To do this, the Customer must express the request via the online contact form.
If the item has been dispatched before receipt of the cancellation of the order for late delivery, the CAMÉLOPARD company will refund the item and the shipping and return costs upon receipt of the latter, (complete, in its original condition and with all the labels) under the conditions of article L 138-3 of the Consumer Code.
The customer's attention is drawn to the fact that it is his responsibility to assess the feasibility of delivery and deposit, i.e. the place of delivery must be easily accessible, compatible with receipt of the product (dimensions of doors, stairs). It is also his responsibility to indicate when ordering, the particularities of access (elevator, access code, etc.). The Customer is solely responsible for a lack of delivery and/or deposit, due to a lack of information when ordering.
In the event of delivery by a carrier, CAMÉLOPARD cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several proposed appointments.
The CAMÉLOPARD company cannot be held responsible for the consequences due to a delay in delivery that is not its fault.
In the event of damaged packages (open, missing products, etc.), the Customer undertakes to notify the carrier and the CAMÉLOPARD company, by any means, within 3 days of receipt of the product.
Article 9 – Liability
The products offered comply with the French legislation in force. CAMÉLOPARD cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.
Furthermore, CAMÉLOPARD cannot be held liable for damages resulting from improper use of the purchased product. The Customer is called upon to read the technical characteristics of the products before proceeding with his order, in particular the instructions for washing, drying and maintenance .
CAMÉLOPARD cannot be held liable in the event of an obvious error between the characteristics of the product, its illustration and its conditions of sale.
Finally, CAMÉLOPARD cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion, the presence of computer viruses, or any event qualified as force major, in accordance with the law and case law.
Article 10 - Intellectual property
All elements of the CAMÉLOPARD Official site are and remain the exclusive intellectual property of the CAMÉLOPARD company. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of the CAMÉLOPARD company.
Article 11 - Personal data
CAMÉLOPARD reserves the right to collect personal information and personal data concerning you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you.
This data may be transmitted to any partners of the CAMÉLOPARD company responsible for the execution, processing, management and payment of orders. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
The processing of information communicated through the website https://camelopardofficial.com/ meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of this data.
In accordance with the law of January 6, 1978, the Customer has a right of permanent access, modification, rectification, opposition, portability, deletion and limitation of processing with regard to information concerning him.
These rights can be exercised by sending a request by e-mail or post to:
Your request must be accompanied by a copy of a valid official identity document, with the subject line "Data protection" followed by your order number.
Any customer has the right to lodge a complaint with the CNIL, 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 - Tel: 01 53 73 22 22.
Article 12 - Archiving Proof
In accordance with the General Data Protection Regulations (GDPR) in force since May 25, 2018, CAMÉLOPARD will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code.
The computerized registers of the CAMÉLOPARD company will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.
Article 13 - Applicable law in the event of disputes
The language of this contract is in French. These conditions of sale are subject to French law.
Any dispute must be subject to a prior attempt at amicable settlement.
In the absence of an amicable settlement, the French courts will have sole jurisdiction.
Article 14 – Guarantee
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be repaired or exchanged. All complaints must be made by email or post.
When you act within the framework of the legal guarantee of conformity:
- You benefit from a period of two years from the delivery of the property to act.
- You can choose between repairing or replacing the goods, subject to the cost conditions provided for in article L. 217-9 of the Consumer Code.
- You are exempted from providing proof of the existence of the lack of conformity of the goods during the 2 years following the delivery of the goods, except for second-hand goods (6-month period).
Any damage suffered by the product unrelated to a lack of conformity may be such as to defeat the right of the legal guarantee of conformity and the guarantee against hidden defects.
CAMÉLOPARD cannot be held liable in the following cases:
- Non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to verify;
- In the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the customer, as in the event of normal wear and tear of the product, accident or force majeure.
The CAMÉLOPARD guarantee is, in any event, limited to the replacement or reimbursement of non-compliant products or products affected by a defect.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.